Dear Aliaddo Technical Support team,

Receive a cordial greeting.

This is to report a recurring issue with the “Duplicate Invoice” functionality on your electronic billing platform.

Description of the problem:

We have noticed that when using the option to duplicate any type of invoice (both sector and other types of invoices), the system copies most of the data correctly, but omits a crucial field: the billing period. The “Period Start Date” and “Period End Date” boxes are not loaded on the new invoice and are always blank.

Impact:

This situation requires us to manually enter these dates on each duplicate invoice, which causes the following inconveniences:

Inefficiency: The time spent creating recurring invoices increases.

Risk of error: It increases the possibility of making human errors when entering dates manually.

Reprocesses: It requires us to double check each invoice before it is issued to ensure that the billing period is correct.

Request:

We kindly request your intervention to review and correct this functionality. Ideally, when duplicating an invoice, the system will also automatically copy and load the dates of the billing period from the original document, allowing us to adjust them only if necessary.

Thank you in advance for your attention and prompt action to solve this problem that affects our operational efficiency. We are at your disposal for any additional tests or information you may require.